Privacy Notice | How We Protect Your Data

Introduction

Welcome to Rokuqaa.com ("we," "our," or "us"). We are committed to protecting your privacy and handling your personal data with transparency and care. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our apple juice delivery services.

By accessing or using Rokuqaa.com, you consent to the practices described in this Privacy Policy. We encourage you to read this document carefully to understand our practices regarding your personal data.

Information We Collect

We collect several types of information from and about users of our website, including:

Personal Information: Name, postal address, email address, telephone number, date of birth (for age verification purposes), and payment information necessary to process orders.
Order Information: Details about the products you purchase, delivery preferences, and special instructions.
Technical Information: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
Usage Data: Information about how you use our website, products, and services, including browsing patterns, page views, traffic data, and other communication data.
Marketing Preferences: Your preferences in receiving marketing communications from us.

How We Collect Your Information

We collect information through:

Direct Interactions: Information you provide when creating an account, placing an order, filling out forms, or corresponding with us.
Automated Technologies: As you navigate through our website, we may automatically collect technical data using cookies, server logs, and similar technologies.
Third Parties: We may receive information about you from various third parties, such as payment processors and analytics providers.

How We Use Your Information

We use your personal information for the following purposes:

To process and deliver your orders, including managing payments and deliveries.
To create and manage your account, providing you with access to personalized features.
To improve our website, products, services, and customer relationships.
To communicate with you, including responding to your inquiries and providing customer support.
To send you promotional materials and information about special offers, unless you have opted out of receiving such communications.
To comply with legal obligations and enforce our terms and conditions.
To protect the security and integrity of our business, website, and services.

Legal Basis for Processing (GDPR Compliance)

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

Contractual Necessity: Processing necessary for the performance of our contract with you (e.g., processing your order, delivering products).
Legitimate Interests: Processing necessary for our legitimate interests, provided these interests do not override your fundamental rights and freedoms (e.g., improving our services, preventing fraud).
Legal Obligation: Processing necessary for compliance with our legal obligations.
Consent: Where you have given clear consent for us to process your personal data for specific purposes.

Your Rights Under GDPR

If you are located in the European Economic Area (EEA), you have certain rights regarding your personal data:

Right to Access: You can request copies of your personal data.
Right to Rectification: You can request that we correct inaccurate or complete incomplete data.
Right to Erasure: You can request that we delete your personal data in certain circumstances.
Right to Restrict Processing: You can request that we restrict the processing of your data in certain circumstances.
Right to Data Portability: You can request that we transfer your data to another organization or directly to you.
Right to Object: You can object to our processing of your personal data in certain circumstances.
Rights Related to Automated Decision-making: You have rights related to automated decision-making and profiling.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section.

Data Security

We have implemented appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage. These measures include:

Encryption of sensitive data during transmission.
Regular security assessments and vulnerability testing.
Access controls and authentication procedures for our systems.
Staff training on data protection and security practices.
Regular backups to prevent data loss.

While we strive to protect your personal information, please note that no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

Cookies and Similar Technologies

Our website uses cookies and similar tracking technologies to distinguish you from other users. This helps us provide you with a good experience when browsing our website and allows us to improve our site. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer.

We use the following types of cookies:

Essential Cookies: Required for the operation of our website.
Analytical/Performance Cookies: Allow us to recognize and count visitors and analyze website usage.
Functionality Cookies: Used to recognize you when you return to our website.
Targeting Cookies: Record your visit to our website, the pages you visit, and the links you follow.

You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

Changes to Our Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on our website with an updated revision date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.